Question 1

Do we have to share the vehicle with other passengers?

Accepted Answer

No, We only provide private non-stop services.

Question 2

Is gratuity included?

Accepted Answer

Most customers like to add the 20% gratitude in with the fare. If you would like to tip your driver in cash just let us know when you book your reservation.

Question 3

What forms of payment do you accept?

Accepted Answer

We accept Venmo, all major credit cards, checks, and cash.

Question 4

Do you allow smoking in your vehicles?

Accepted Answer

All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.

Question 5

Are quoted rates for one-way or round-trip?

Accepted Answer

All rate quotes are for one way service.

Question 6

How many people does my rate quote include?

Accepted Answer

Airport base rates include up to two passengers and do not include gratuity.

Question 7

If I need to make changes to my reservation, what is the best way to do it?

Accepted Answer

The best way to make changes is to email 9lakesllc@gmail or call us at 603-801-4997.

Question 8

Are pets allowed in your vehicles?

Accepted Answer

Yes, small pets are allowed. All pets must remain inside the pet carrier while on board. We have a right to cancel your reservation, if you don’t have a pet carrier. We must be notified when making a reservation that a pet will be traveling in the vehicle.

Question 9

What information do I need to provide when booking? (e.g., flight details, destination, etc.)

Accepted Answer

We will need your basic information to create your account. Name, Address, phone, email, traveling with a child or pet etc. Once we have an account for you we then would only need the specific details travel date flight info destination etc. And this can also be entered online.

Question 10

Do I need to wear a seatbelt?  Does my child need a car seat?

Accepted Answer

Trips within New Hampshire:  All passengers under the age of 18 but over the age of 7 are required to wear a seatbelt at all time.  If we are transporting a passenger under the age of 7 -a child safety seat is required.

Trips to or from Massachusetts:  All passengers over the age of 8 are required to wear a seatbelt at all times.  If we are transporting a passenger unde the age of 8 or under 57 inches tall, a child safety seat is required.

Frequently asked questions